As the Service Manager at Brad Howell Ford, Seth Wooten and 17 employees service about 600-800 cars a month. The environment is fast-paced, and maintaining high customer satisfaction is critical to retention. Planning for the unexpected, minimizing disruption, and constantly communicating with customers are essential to achieving those goals.
We’re using VUE’s internal chat instead of taking service advisors away from the podium to talk with the parts department. Now we don’t have to leave phones unattended.
Take a peek at the VUE DMS service module to see how you can maximize the performance and profit of your service department.