Dominion DMS created the industry’s first guided onboarding experience designed to make switching to VUE faster, clearer and surprisingly stress-free.
I started in Sales and moved into Operations because I love making things easier, faster and smarter. One of the biggest industry pain points that I wanted to address? Switching DMS providers.
Traditionally, the onboarding process is time-consuming, tedious and confusing. If you needed help, you had to schedule a meeting or wait on hold.
That’s why we created VOX, a game-changing onboarding tool you won’t find anywhere else.
Top 5 Takeaways
- VOX simplifies switching DMS providers. Our guided prompts (wizard) walk you through onboarding step-by-step, with hover-over tips that make unfamiliar terms clear — no confusion, no wasted time.
- Your goals are our priority. As your managers answer questions, VOX skips irrelevant ones, creating efficiency and helping them focus only on processes and setups for your dealership. Every setup decision connects directly back to why you chose VUE.
- Support is built in. VOX is the only onboarding tool that has live chat with your dedicated onboarding specialist baked right in. No other DMS offers this level of real-time help during setup.
- Accountability at every step. It can be a challenge to know where you are in the onboarding process and who is (or isn’t) doing what. Progress is tracked in real time. Our built-in dashboard lets you see what’s completed and the percentage of progress, keeping everyone aligned and accountable, from start to finish.
- The transition feels familiar. VOX and VUE DMS share the same clean, modern design, so by go-live day, your team already knows where to find everything. A consistent interface means fewer hiccups and faster adoption.
What is VOX?
- VOX (VUE Onboarding eXperience) is the first software tool of its kind.
- It’s a guided software wizard that makes switching to VUE DMS simple. Having a wizard is like having someone say: “Don’t worry. I’ll help you through this. Let’s take it one step at a time.”
- VOX helps us understand why you chose VUE and what you want to achieve, so we can tailor your setup to fit your exact needs
VOX is a Smarter, Faster and More Organized Way to Get Started
- Freedom to work at your own pace. You don’t have to complete all questions in one sitting.
- More clarity. No more frustration over trying to learn what tasks are called. VOX includes explanations plus hover-over tips that help translate terms from your current DMS, so you’re never left guessing.
- Smart suggestions. Not sure how to answer a question? We’ve included best-practice prompts based on what we’d recommend and what’s worked well for other dealerships.
- Built-in live chat support. Connect directly with your onboarding team whenever you need help. This is something no other DMS offers.
Your data is automatically logged into our system, streamlining VUE DMS set up to your specifications.
Watch Your Team’s Progress
No more questions about how your team is doing as they provide information for the conversion. Managers and admins can log into a dashboard to see what’s completed and what’s still open.
Bonus for Your Team: Familiarity
By the time your system goes live — often within 90 days of signing — your team will already feel right at home. That’s because we built VOX and VUE DMS from the ground up, with nearly identical layouts and a clean, modern design throughout.
No jarring transitions. No screens that look decades apart. Just a consistent, intuitive experience that makes it easier for your entire team to find what they need, fast.
This makes your transition to VUE even smoother. At Dominion DMS, ease of use is a top priority, because we’re committed to helping you run your dealership as efficiently as possible.
VOX is more than onboarding. It’s a smarter start.
