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Delivering a superior service experience is the goal of every business.  To achieve this goal, dealers must build a service experience that is both efficient and friendly.  Achieving this balance can be difficult, but with the help of some fantastic

James Rome of ROME Collision Management System talks about how to standardize operations and best practices for body shops. Sharon Kitzman talks with James Rome of ROME Collision Management Systems about the importance of operations and best practices for body

Navigating the automotive industry can be an incredibly frustrating experience for car shoppers.  From slow response times to unanswered questions, it’s no wonder many dealers have looked to a myriad of solutions to simplify the process.